Return Policy
ORDER PROCESSING TIME
All orders are processed within 3–5 business days (excluding weekends and public holidays) after receiving your order confirmation. You will receive a notification once your order has been shipped. During peak seasons or promotional periods, processing may take slightly longer — we appreciate your patience and will keep you informed via email.
ORDER CANCELLATION
We accept order cancellations before the product is shipped or produced. If you wish to cancel your order, please contact us at info@zavrlyus.com as soon as possible after placing your order.
If your cancellation request is submitted before the order has entered production or shipping, you will receive a full refund. Once the product has been shipped or is already in production, we are unable to cancel the order.
RETURNS
We accept returns of products. Customers have the right to apply for a return within 14 days after the receipt of the product. To be eligible for a return, the following conditions must be met:
— The item must be unused and in the same condition that you received it.
— It must be in the original packaging.
— A receipt or valid proof of purchase is required to complete your return.
— Please do not send your purchase back to the manufacturer.
To initiate a return, please contact our customer service team at info@zavrlyus.com first. We will provide you with the return instructions and confirm the return address. Returns sent without prior authorization will not be accepted.
Customers will only be charged once for shipping costs (this includes returns). No restocking fee will be charged to consumers for the return of a product.
RETURN ADDRESS
Once your return is approved, please ship the item to the following warehouse address:
Returns Warehouse
4019 N Ravenswood Ave
Chicago, IL 60613
United States
Please include your order number and contact information inside the package so we can process your return promptly. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.
REFUNDS
Once your return is received and inspected, we will send you an email notification confirming receipt of the returned item. We will also notify you of the approval or rejection of your refund request.
If your return is approved, your refund will be processed within 5–7 business days and a credit will automatically be applied to your original method of payment (credit card, PayPal, or other payment method used at checkout). Please note that depending on your bank or card issuer, it may take additional time for the refund to reflect on your statement.
LATE OR MISSING REFUNDS
If you have not received your refund within the expected timeframe, please follow these steps before contacting us:
- Check your bank account or payment method balance again.
- Contact your credit card company — it may take some time before your refund is officially posted.
- Contact your bank directly, as there is often additional processing time on their end.
If you have completed all of the above steps and still have not received your refund, please contact us at info@zavrlyus.com and we will investigate the matter promptly.
NON-RETURNABLE ITEMS
Certain items are exempt from being returned, including but not limited to: customized or personalized products that have been produced as ordered, items that have been used or damaged after delivery, and items returned after the 14-day return window has passed. If you are unsure whether your item qualifies for a return, please contact us before sending anything back.
CONTACT US
For any questions regarding cancellations, returns, or refunds, please reach out to our customer service team:
Email: info@zavrlyus.com
We typically respond within 1–2 business days.